Account, passwordless access and verification

Ways to sign in

There are four routes and they all lead to the same account. If one fails at that moment, another usually works: the point is that you never get locked out by depending on a single channel.

• One-time code by SMS to the registered number.
• One-time code by email.
• Magic link: opened from your inbox, it authenticates without typing anything.
• Google or Facebook, in one click and with no extra details.

If the code does not arrive

The most frequent cause is SMS delivery: the country's network, an operator filter or a line without coverage can delay it. Before requesting another code, wait a minute, because each new request invalidates the previous one and there is a limit of attempts per hour.

If the SMS does not arrive, switch channel instead of insisting: request the code by email or use the magic link. Check the spam folder too, where the first emails from a new sender often end up.

• Wait a minute before requesting a new code.
• Check that the registered number is correct and has coverage.
• Look for the email in spam or in the promotions tab.
• Try another method if your usual channel does not respond.

Identity verification

Some operations ask you to complete your profile or verify your identity before paying: usually a confirmed phone or email, and in certain cases a document check. It is not a formality: it is what holds up security on a platform where the product is delivered in seconds and cannot be recovered.

Verification is requested once and stays attached to your account. If it appears mid-payment, complete it and return to checkout: the operation resumes without losing your cart.

Your data and your emails

From your profile you can update your contact details and review your operations. Marketing emails have their own control: every send includes an unsubscribe link that opens your communication preferences without needing to sign in.

Unsubscribing from marketing does not affect the emails needed to operate: receipts, access codes and security notices are still sent because they are part of the service you signed up for.

If you cannot sign in

Try in this order before writing to support.

1. 1Switch channelIf the SMS does not arrive, request the code by email or use the magic link on the same form.
2. 2Check your whole inboxLook in spam and promotions. The magic link expires, so always use the most recent one.
3. 3Try Google or FacebookIf your account was created with that email address, social sign-in reaches the same account.
4. 4Wait if you hit the limitThere is a maximum number of codes per hour to prevent abuse. After that window you can request one again.
5. 5Write to us from another channelTell us which email or phone you registered with and we will verify your identity another way.

Keep your account healthy

Five habits that keep you from being locked out.

• Keep a phone and an email registered that you actually have access to.
• Update the phone if you change number or country.
• Never share your access codes with anyone, support included.
• Distrust any message asking for your code by phone or chat.
• Review your operations regularly in My transactions.

Questions about the account