Contact and support
Three open channels, one team behind them. Before writing, check which channel fits your case and what details to have ready: with them almost everything is resolved in the first reply.
They all reach the same support team. What differs is what each one is best at.
The channel for cases that need an operation reviewed: attach the receipt reference and we reply with the result of the check with the operator.
Talking to a person when the case is urgent or when explaining it in writing takes longer than saying it.
A quick conversation from your phone, useful when you need to send a screenshot of the receipt or of the recipient's balance.
The chat in the bottom-right corner connects to support without leaving the page you are on.
With these five details we can check the operation with the operator without asking you for anything else.
Never send your full card number, its security code or an access code. Nobody on the team will ask for them, through any channel.
Picking the right channel saves a whole round of messages. This is the mapping we follow internally.
| Situation | Recommended channel | Why |
|---|---|---|
| The recharge did not arrive and over an hour has passed | Email with the reference | Delivery has to be checked with the operator and the answer stays in writing. |
| A charge on your statement you do not recognise | We need to match the date and amount against the operations on your account. | |
| The payment was held for a security review | Reply to the verification email | The review is unblocked from that same thread, which already identifies the case. |
| Questions before paying about a product or operator | Site chat | It is immediate and does not take you away from the screen you are buying on. |
| You cannot sign in to your account | Email from another address | We verify your identity another way without depending on the blocked channel. |
| You suspect fraudulent use of your card | Email, marked urgent | The operation is frozen and the evidence preserved while it is reviewed. |
Most of the messages we get already have a written answer in the help center. These are the topics that prevent the most tickets.
The team works continuously: recharges are delivered at any hour and support follows that rhythm.
Some requests follow a specific procedure. Say so in the subject line so the case goes straight down that route.
Access, correction or deletion of your data. Write from the email registered on the account and describe the request; the handling is set out in the privacy policy.
If you already opened a dispute with your bank, tell us: the operation is frozen during the process and we supply the delivery evidence to the processor.
If you believe somebody used your card or account without permission, write to us immediately with the reference. We freeze the operation while it is reviewed.
When an operation is held for a security review, the verification is resolved from the email we sent you, not through a new channel.
We always write from our own domain and reply within the thread you opened. We never ask for a full card number, its security code, an access code or a magic link, and we never send links to charge an operation again.
A refund always returns through the same method you paid with, so we never need extra bank details. If you receive a message asking for any of those things, do not reply and forward it to us.
support@recargadoble.com. It is the official written channel and the one to use when the case needs an operation reviewed, because both the query and the answer stay on record.
The receipt reference, the destination number with country code, the country and operator, the date of the send and what the operation status shows. With that we can check delivery without asking you for anything else.
The team is available around the clock. Time to resolution depends on the case: a question about a product is answered on the spot, while a delivery that has to be verified with the operator also depends on their answer.
Yes, when a line is published it appears on this page with its country. If you do not see one, email is the channel to use and we answer through the same medium.
Never. We do not ask for the full card number, the security code or access codes, through any channel. Any message that does is not from us.
You can write to us, but to review the operation we need the receipt reference, which is in the confirmation email and in My transactions inside your account.
