Help Center for international mobile recharges

Access guide

How to access your account

RecargaDoble does not use passwords: every sign-in is confirmed on the spot with a one-time code or a link that expires.

There are four ways in and they all lead to the same account. They exist so you never depend on a single channel: if the SMS is slow, email works; if your inbox is out of reach, social sign-in gets you in anyway.

Available sign-in methods

You can sign in or create your account with any of these options. Nothing is locked in: you can switch methods whenever you want.

Code by SMS

You enter your phone number and receive a one-time code by text message.

Handy when your phone is the thing you always have with you.

Code by email

You enter your email address and receive a one-time code to confirm your identity.

The alternative when the SMS does not arrive or you are out of coverage.

Magic link

You get a link in your inbox. Opening it signs you in, with no code to type.

The link expires within minutes and works only once.

Google or Facebook

You connect your Google or Facebook account and sign in with one click, with no extra details.

It reaches the same account when the email matches the one you registered.

What to do when you cannot sign in

If a method fails at that moment, switch channel instead of insisting: each new code invalidates the previous one and there is a limit of requests per hour.

  • If the SMS does not arrive, request the code by email or use the magic link.
  • If your inbox is out of reach right then, sign in with Google or Facebook.
  • Check the spam folder and the promotions tab before requesting another code.
  • If you hit the attempt limit, wait a few minutes before requesting again.
  • If no method is available, write to us: we verify your identity another way.

Why there is no password

Passwords are the leading cause of account takeovers on the internet: they get stolen, guessed and reused across services. Removing them by design buys three things.

  • Stronger security: every code or link is single-use and expires within minutes, so there is nothing to steal and reuse later.
  • No friction: there is no extra password to remember or manage, and none to recover when you forget it.
  • Real verification: you prove you have access to your phone or inbox at the exact moment you sign in.

Protect your access

An access code is the key to your account for the few minutes it lasts. Nobody from the RecargaDoble team will ever ask you for it, by phone, chat or email: if somebody does, it is not us.

Keep a phone and an email registered that you actually have access to, and update the phone before you change number or country. That is what keeps you from being locked out right when you need to send a recharge.

Sign in to your account

Pick whichever method is closest to hand; you can switch between them on the same screen.

Related links

Account, access and verificationThe full guide on the topic: codes that do not arrive, identity verification, your data and your emails.