Help guide
Payments, accepted methods and fees
Which payment methods we accept, how the total is calculated, why an extra verification is sometimes requested and what to do when a payment is declined.
Payment is the part of the operation that raises the most questions, especially when you pay from one country and deliver in another. Here is what you are charged, who processes it, why an extra step is sometimes needed and what to do when the bank says no.
Accepted payment methods
We accept the main credit and debit cards, Link and PayPal. Actual availability depends on your country of residence and on the amount: the payment screen only shows the methods that can be used in your case.
Some methods take you off site to authorise the charge and then return to the return page. In those cases the recharge does not go out until the processor confirms the payment, so wait for the on-screen confirmation instead of going back in the browser.
- Credit and debit cards from the major networks.
- Link, to pay with saved details without typing them again.
- PayPal, with the platform's own buyer protection.
- Redirect-based methods available in certain countries.
How the total is calculated
The total has two parts: the amount of the product being delivered and a service fee. Both are itemised in the summary before you confirm; nothing is added afterwards and there are no recurring charges of any kind.
The amount the destination line receives is the product amount, not the total paid: the fee covers payment processing and delivery with the operator. That is why, when comparing products, the useful reference is what gets credited at destination.
Billing currency and conversions
The charge is made in the currency shown in the summary. If your card is in a different currency, your bank applies its own exchange rate and, in some cases, a foreign transaction fee that we neither control nor receive.
That difference explains why the amount on your bank statement may not match the receipt to the cent. The receipt always reflects the amount we actually charged in the currency of the operation.
Declined or held payments
A decline almost always comes from the card issuer, not from the platform: international purchases blocked by default, a daily limit reached, or details that do not match the cardholder's. Retrying without changing anything usually produces the same result.
On top of that, some payments are held for a security review before the recharge is delivered. That is deliberate: delivering first and reviewing later would be irreversible. If the review needs something from you we ask by email, and if it is not approved in the end, the charge is released or refunded without delivering the recharge.
- Confirm with your bank that international purchases are enabled.
- Check that name and address match the cardholder's details.
- Try another payment method before repeating the same one several times.
- If the payment was held for review, reply to the verification email to unblock it.
If a payment does not go through
The order that resolves most declines.
- 1Read the decline messageThe text on screen comes from the issuer and tells you whether it is a block, a limit or an incorrect detail.
- 2Verify the card detailsNumber, expiry, security code and billing country. A single mismatched field is enough for the bank to decline.
- 3Contact your bankMany cards block foreign merchants by default. An authorisation from the bank's app is usually enough.
- 4Try another methodPayPal or Link solve the cases where the card does not accept the international merchant.
- 5Write to supportIf nothing works, tell us the message you see and which method you used. Never send your full card number.
Before disputing a charge
Check these points: they usually explain the difference.
- The receipt has a reference and matches the operation you are questioning.
- The statement amount includes your bank's currency conversion.
- Declined attempts can appear as temporary holds and clear on their own.
- A repeated charge with the same reference is one payment shown twice by the bank.
- You have the destination number and the date of the operation at hand.
Questions about payments
Does the fee change depending on the destination?
It can vary by product and destination country, because delivery does not cost the same with every operator. Whatever it is, it is always itemised in the summary before you confirm the payment.
Do you store my card details?
We do not store full card details in our systems. The charge is processed by the payment gateway with industry-standard encryption and we only keep the payment reference and the last digits to identify it.
I see two charges for the same recharge, what should I do?
Usually one of them is a temporary hold from a failed attempt, which the bank releases on its own within days. If both appear as settled charges with the same reference, write to us with both statement lines and we will review it.
Why am I asked to verify my identity to pay?
When an operation shows risk signals we ask for verification before delivering. Without that step, a fraudulent payment would turn into an irreversible recharge on somebody else's line.
Can I pay in my own currency?
The charge is made in the currency shown in the payment summary. If your card is in another currency, your bank applies the conversion at its own rate.
Do you issue an invoice for the purchase?
Every operation generates a receipt with the product detail, the fee, the total and the reference. If you need a document with specific tax details, write to us quoting the reference.
Review your charges
My transactions holds the detail of every payment with its reference and the exact amount.